IKEA Exchange Order Replacement Products Not Delivered

In March 2025 I sent several Ikea products I had purchased through your online store for exchange. According to the information in your system and the images I have, it appears that the products were received for exchange and processed, and my order is recorded under the number 312903255372456. However, despite all this time having passed, the replacement products have still not been delivered to me. While the records show that the products were taken for exchange, there is no delivery of the new products to my address, nor any clear information shared with me about their status. In practice it feels as though Ikea is “sitting” on my products and I am left without either my old items or the new ones. I request that my replacement products be shipped to me as soon as possible and that I be informed clearly about the shipment and delivery process. I expect this issue, which has been dragging on since March 2025, to be resolved quickly.