Xolvie Resolution Specialist January 21, 5:01 pm
If Hypic charged you but Pro features didn’t unlock, first check your subscription status inside the app to confirm it shows active Pro access; sometimes the purchase doesn’t register due to app glitches or connection issues.
If it still shows inactive, restart the app or device and make sure you’re on the latest version — reinstalling can clear corrupted data that blocks feature unlocks.
If Pro still isn’t active, contact Hypic support directly through the email listed on the App Store/Play Store with your receipt; explain that payment was taken but features didn’t unlock and request activation or refund.
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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