Hummel Tracksuit Bottoms: Defective Stitching, Warranty Denied
I purchased a pair of tracksuit bottoms called HMT-M 2.0 regular pants from Hummel for ₺1000. I wore them twice, and both times, the stitches came unraveled. It's clear that the product is defective because I bought three other products in the same purchase, and they were fine. This was a complete disaster. We sent the defective product back for warranty repair, but after 10 days, they rejected it. They inspected it extensively, then the product disappeared. It's unclear where it went, and nobody called or followed up. We're left with no product and no resolution. Either replace the product or refund it. The lost product is your responsibility, but there's been no action for four weeks. Hopefully, something will be done soon.
Hello Sinan A., We want you to know that we are sorry for the negative situation you experienced. Thank you for informing us about the issues you encountered. As the Hummel family, we see you as a member of our family, so we will do our best to facilitate your shopping experience. As the Hummel family, feedback from our customers is very valuable to us. You can share any information, suggestions, opinions, and solution requests regarding our products and services. Hummel Customer Service Team.
It's May 1st, two months have passed, and the tracksuit is still missing. No one has called or asked about it. Is this the brand philosophy of Hummel?
