Hotspot Shield won’t connect on my device — How can I fix connection issues?

If Hotspot Shield won’t connect, first check that your internet connection is working without the VPN by opening a few websites or apps, then restart both your device and the Hotspot Shield app.

Connection failures often come from temporary network glitches or the VPN not initializing properly.

Make sure the app and your device OS are fully up to date, and disable any battery saver, data saver, or firewall settings that might block VPN traffic.

On Android, allow Hotspot Shield unrestricted background activity, and on iOS keep the app open briefly after tapping connect.

If it still won’t connect, share your concerns or file a complaint on Xolvie to connect with others and find support.