First, send an email to Hotmail with the account email, transaction IDs, and timestamps.
Ask for manual approval and a refund of the duplicate charge. You can use the official contact form or support address to do this.
Since the account is locked, include pictures and ask for a "urgent manual activation."
If the lock was set off by an automatic moderation system, you should directly appeal, mentioning the ban and asking for a review.
Their terms say that enforcement will be done by AI, so help needs to unlock the account.
If you paid through Apple, you can ask for a refund at reportaproblem.apple.com and check back there to see how it's going. The exact steps are in Apple's guide.
If you paid through Google Play, you can get the extra charge refunded by following Google's steps and rules.
❗ If none of the above solutions work, share your concerns or file a complaint on Xolvie to connect with others and find support.
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