I have been using my Hotmail account for more than 10 years, and about one week ago my account was hacked. After this incident, both the recovery phone number and the recovery email address linked to my Hotmail account were changed without my permission, so I completely lost access. I tried to recover my account through Microsoft’s support process, but the system only sends a one-time password to the recovery email address, which has also been hacked. Because of this, I am stuck in a loop and cannot verify my identity or regain access, even though I am the legitimate owner of the account. This Hotmail address is linked to my bank account, which makes the situation even more critical for me. Although I have not yet noticed any suspicious activity in my bank account, I am very worried about possible future risks because I cannot control the email address connected to it. I request that my ownership of this Hotmail account be verified through alternative security methods that do not rely on the compromised recovery email or phone, and that my access be restored as soon as possible. I also ask for all suspicious sessions and changes made after the hacking date to be reviewed and for necessary security measures to be taken to protect my personal data and linked accounts.
I cannot log in to my Hotmail account, which I have used for years, because it keeps sending a verification code to my old phone number, even though I remember the password. Despite filling out the recovery form correctly multiple times, I have not received any positive response from the Microsoft t...
Microsoft has blocked access to my Hotmail account after I mistakenly entered the wrong password. Now, I’m unable to recover my account despite filling out multiple account recovery forms. The security measures are excessive, and there’s been no response to my requests for assistance. My old email a...
Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to reset my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also...
I forgot the password to my Hotmail account and have been trying to recover it for quite some time. I’ve filled out the account recovery form multiple times, providing every detail they asked for—including email subjects, contacts, and past communication. I even have visual proof of previous email e...
I forgot the password to my Hotmail account (c**********@hotmail.com) and have since changed my registered phone number. Despite multiple attempts to recover my account, I am unable to proceed as I cannot receive the verification code. This account is connected to several critical applications, and ...
Comments