Hotels.com Ignored Us When Our Room Wasn't Ready at Check-In

We made a reservation for L Hotel Sarigerme in Mugla through Hotels.com with a check-in time of 2:00 PM today. We arrived at the hotel at 2:00 PM, but we were told there was a technical issue with our room and were asked to wait until 4:00 PM. By 4:00 PM, the room was still not ready, and no one provided a clear explanation.

Neither the hotel nor the booking agent, Hotels.com, offered a room change, compensation, a discount, or any other kind of solution. The complete disregard for customer satisfaction and leaving us waiting in uncertainty has caused us serious inconvenience.

I am requesting that both the hotel and Hotels.com provide a solution to make up for the lost time and frustration caused by the room not being ready as promised. If necessary, I expect a refund or an appropriate discount as compensation.