Hotels.com Ignored Us When Our Room Wasn't Ready at Check-In
We made a reservation for L Hotel Sarigerme in Mugla through Hotels.com with a check-in time of 2:00 PM today. We arrived at the hotel at 2:00 PM, but we were told there was a technical issue with our room and were asked to wait until 4:00 PM. By 4:00 PM, the room was still not ready, and no one provided a clear explanation.
Neither the hotel nor the booking agent, Hotels.com, offered a room change, compensation, a discount, or any other kind of solution. The complete disregard for customer satisfaction and leaving us waiting in uncertainty has caused us serious inconvenience.
I am requesting that both the hotel and Hotels.com provide a solution to make up for the lost time and frustration caused by the room not being ready as promised. If necessary, I expect a refund or an appropriate discount as compensation.
Dear Mr. Yaşar, We are sorry to learn of the inconvenience you have experienced due to the delay and lack of communication regarding your reservation made through Hotels.com. Thank you for contacting us about your reservation. In order for us to assist you further, we kindly request that you send us your reservation number. Sincerely, Hotels.com
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