On September 29, 2025, an amount of $6 (159.99 TRY) was withdrawn from my bank card ending in 3327, without my knowledge or authorization under the name Helppay. This is not the first time this has happened — a similar unauthorized charge occurred previously, and this marks the second incident.
I have not yet contacted Helppay customer service, but I request an immediate investigation into this recurring issue and a full refund of the unauthorized amount. It is unacceptable that such transactions can take place without explicit user consent, especially after a similar incident has already been reported.
On October 13, 2025, two unauthorized transactions were made on my credit card — one for $25 (729.99 TRY) and another for $16 (454.99 TRY). In my card activity, these charges appear under the description “GB”, but I have never used or signed up for any product or service through Helppay. As soon as...
On June 3, 2025, an amount of ₺51.66 was withdrawn from my account by Helppay without my knowledge or consent. I never set up any automatic payment instructions, and I did not approve this transaction in any way. This payment was processed entirely without my awareness, and it’s unacceptable that su...
Helppay has withdrawn money from my account without my knowledge or permission. On checking my bank statement, I saw that ₺99 was charged three separate times in a row—adding up to a total of ₺297. I never authorized these transactions, never subscribed to any service linked to Helppay, and certainl...
Unauthorized charges were made on my credit card ending in 9896 by a merchant listed as Helppay, totaling ₺134.99. The first charge of ₺79.90 was processed on December 16, 2024, and the second on April 15, 2025—both without my knowledge or approval. I do not have any subscriptions or services connec...
On August 24, 2025, at 12:28 PM, I discovered that $0.40 (12 TRY) had been withdrawn from my card (ending in 2174) under the name Google Helppay, without my knowledge or authorization. After reviewing my account, I noticed that similar transactions had occurred in previous months as well. My accoun...
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