On October 13, 2025, two unauthorized transactions were made on my credit card — one for $25 (729.99 TRY) and another for $16 (454.99 TRY). In my card activity, these charges appear under the description “GB”, but I have never used or signed up for any product or service through Helppay.
As soon as I noticed the issue, I contacted my bank (QNB Finansbank) and canceled my card to prevent further unauthorized charges. I was told that the refund process would begin, yet no refund has been received so far.
These payments were made entirely without my knowledge or consent, and I consider them fraudulent transactions. I demand that Helppay immediately refund the total amount withdrawn from my account and provide a clear explanation for how such charges occurred without authorization.
On September 29, 2025, an amount of $6 (159.99 TRY) was withdrawn from my bank card ending in 3327, without my knowledge or authorization under the name Helppay. This is not the first time this has happened — a similar unauthorized charge occurred previously, and this marks the second incident. I h...
On August 24, 2025, at 12:28 PM, I discovered that $0.40 (12 TRY) had been withdrawn from my card (ending in 2174) under the name Google Helppay, without my knowledge or authorization. After reviewing my account, I noticed that similar transactions had occurred in previous months as well. My accoun...
On April 29, 2025, a transaction of ₺1,749.99 was made through Helppay from my Kuveyt Türk virtual card without my knowledge, consent, or even passwor...
On October 7, 2025, a charge of $3 (93 TRY) and on October 9, 2025, another charge of $16 (470 TRY) were withdrawn from my İş Bank card under the description “Google Aisle Secrets g.co/helppay#GB.” These transactions occurred without my knowledge or authorization. When I checked my Google account, ...
Unauthorized charges were made on my credit card ending in 9896 by a merchant listed as Helppay, totaling ₺134.99. The first charge of ₺79.90 was processed on December 16, 2024, and the second on April 15, 2025—both without my knowledge or approval. I do not have any subscriptions or services connec...
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