On March 6, while playing the Hay Day game on my iPhone, I purchased an in-game decorative figure. Although the payment was successfully processed and $4 was charged from my account (converted from the original amount), the figure I purchased was never added to my game account.
I reported the issue through in-game support, but I only received a generic response telling me to close and reopen the game, which did not resolve the problem. Despite following that advice, the issue still persists, and I still cannot use the item I paid for.
I request that the figure I purchased be credited to my account immediately and without delay, so that I can access the content I paid for.
I tried to purchase diamonds in Hay Day and entered my card details during checkout. At the time, the app said the transaction didn’t go through and that no money was withdrawn. But when I checked my bank account today, I saw that ₺399 had been deducted under Hay Day. Despite the charge, no diamond...
I made a payment in Hay Day expecting to receive diamonds, but I never got them. Despite contacting support multiple times, they refuse to refund my money or provide the diamonds I paid for. Every time I reach out, they dismiss my requests, saying they can't help with refunds. This is unacceptable, ...
On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my acc...
I have been trying to recover my Hay Day account, which I used to access via Facebook, but I can’t get it back due to the new system update. I provided all the correct details, including my level, neighborhood, and phone number, but the system keeps rejecting my answers. I even entered the code sen...
I play Hay Day on Android, and for the past 4–5 days I have not been able to sell items in my roadside shop. Even though I advertise my products, they do not appear in the newspaper, and my added friends cannot see them either. I tested this with another account and confirmed that my listed items ar...
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