I was charged for a Hardee’s order I never received—what can I do?

If Hardee’s charged you for an order you never received,

Check your order first;

• Verify:
– The order number and purchase date
– The order status and delivery details
– Whether the payment was completed or only temporarily held
– Whether the order was placed through Hardee’s or a third-party delivery service

Hardee’s says you should not be charged if an order did not go through, although a temporary bank hold may appear. For delivery problems, Hardee’s directs customers to Guest Relations.

Gather evidence;

• Save screenshots showing:
– The charge
– Your order confirmation
– The order status
– Any delivery or cancellation messages

Contact Hardee’s Guest Relations and request an investigation and refund for the undelivered order.

If you ordered through DoorDash, Uber Eats, or Grubhub, also contact the relevant delivery provider.

If Hardee’s does not resolve the missing-order charge, consider filing a complaint on Xolvie to pursue a resolution.