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Grubhub

Grubhub Logo
Grubhub

Complaints

3 complaints
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Grubhub Marked My Order As Delivered But I Got Nothing

Abigail
Abigail
August 15, 2025 9:22 AM21

On August 2, 2025, I ordered food through Grubhub, but the delivery person never came. I waited more than an hour after ...

Grubhub Took Three Hours and Refused to Refund My Order

Kimberly
Kimberly
August 12, 2025 9:33 AM9

I used Grubhub to purchase some frozen food from a restaurant that is only 2 miles from my house. I thought it would be ...

Grubhub Ignored My Delivery Instructions and Ruined My Dinner

Kelly
Kelly
August 8, 2025 9:25 AM30

I ordered dinner through Grubhub on August 3, 2025, and gave explicit directions for delivery. I only wrote a letter tel...

Brand Overview: grubhub

Grubhub is a major American online and mobile food ordering and delivery platform that connects diners with local restaurants. Founded in 2004 by Matt Maloney and Mike Evans, the platform quickly grew into one of the leading food delivery services in the United States. Following an acquisition by Just Eat Takeaway in 2021, Grubhub was subsequently purchased by Wonder Group Inc. in 2025.

Contact Info

  • Customer Support Email: [email protected]
  • Phone Number: (844) 478-2249 or (877) 585-7878

Industry and Operations

Grubhub operates within the food delivery and online ordering industry. The business model revolves around a digital marketplace that partners with independent and chain restaurants, allowing customers to easily browse menus, place orders, and pay online. Grubhub generates revenue through restaurant commission fees, delivery fees, and subscription services.

  • Food Delivery and Pickup: Users can order prepared food from local restaurants to be delivered by independent contractors or picked up in person.
  • Grubhub+ (Subscription): A membership program that offers customers unlimited free delivery on eligible orders and exclusive perks.
  • Corporate Solutions: Grubhub for Business provides corporate meal programs, catering, and employee stipends.
  • Restaurant Marketplace: Provides restaurants with marketing visibility, order management technology, and access to a fleet of delivery drivers.

User Sentiment

Overall user sentiment toward Grubhub is largely mixed to negative on third-party consumer review and complaint platforms. While many users appreciate the convenience of the app, there is a significant volume of recurring complaints regarding delivery reliability, missing items, and frustrating customer service resolutions.

  • Incorrect or Missing Items: Customers frequently report receiving incomplete orders or entirely incorrect meals, often attributing the mix-up to the restaurant or the delivery driver.
  • Poor Food Quality on Arrival: A common grievance involves food arriving cold, late, or mishandled, sometimes due to drivers taking on multiple orders simultaneously.
  • Unfair Refund Denials: Many users complain that Grubhub actively denies legitimate refund requests for missing or damaged food by falsely claiming the user\'s account has a history of excessive refunds.
  • High Fees and Upcharges: Diners often express frustration over high service fees, delivery fees, and inflated menu prices compared to dining in.
  • Customer Support Issues: Users report difficulty reaching helpful human representatives, often feeling trapped by automated chat bots or encountering rude support staff when trying to resolve a dispute.

Share Your Experience

If you’ve experienced issues with grubhub, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.