Google Pay Shows Successful Payment but 1win Never Credited My Funds

60

I deposited an amount of ₹500 into my 1win account today at around 7:49 a.m. using Google Pay, but the money has still not been credited to my 1win balance. The deposit was made to my 1win account with ID 361239777, and the payment has the reference/transaction number 615907659524. I also have the full transaction details and proof of payment available from GPay for this deposit. After noticing that the amount was not reflected in my 1win account, I contacted 1win customer care, but no effective action has been taken so far and the issue remains unresolved. I request that this ₹500 payment be verified based on the GPay transaction details and reference number 615907659524, and that the amount be credited to my 1win account (ID: 361239777) as soon as possible.

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