If GeoZilla keeps charging you after cancellation and you want to stop unwanted charges;
Check your subscription status first;
• Open GeoZilla → Profile / Account → Subscriptions
• Confirm:
– Plan status (Active / Canceled / Expired)
– Auto-renew setting
– Next billing date
• Screenshot subscription page
Check where you subscribed;
• If subscribed via App Store (iOS):
– Open Settings → Apple ID → Subscriptions
– Find GeoZilla → Confirm it’s canceled
• If via Google Play (Android):
– Open Play Store → Profile → Payments & subscriptions → Subscriptions
– Confirm GeoZilla is canceled
• Screenshot the subscription status
Check payment history;
• Review your bank/card statement
• Note:
– Charge amount
– Date
– Merchant name
• Screenshot the charges
Turn off auto-renew (again);
• In GeoZilla app/website → Subscription → Turn off auto-renew
• Recheck cancellation status in App Store / Play Store
Contact GeoZilla Support;
• Explain you canceled but are still being charged
• Provide:
– Account email/username
– Charge date & amount
– Screenshots (subscription + bank + cancellation)
• Ask them to:
– Confirm your subscription is canceled
– Refund the unwanted charges
– Provide written cancellation confirmation
If they don’t resolve it;
Consider filing a complaint on Xolvie to seek a resolution.
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