As a Gate.io customer, I encountered an issue with withdrawing funds. On April 2, 2024, while making a withdrawal, I mistakenly entered someone else's IBAN information. As a result, the money did not get deposited into my account. Under normal circumstances, the withdrawal should be canceled, and the money refunded to my Gate.io exchange account. I have repeatedly provided screenshots containing the withdrawal time, ID, and IBAN information, but despite numerous emails to customer service and support teams, they have still not refunded my money. The support team claims that the money was deposited into one of my registered accounts, but that's not the case. I demand evidence of which account the funds were sent to, but they refuse to provide it. Moreover, since I entered the wrong IBAN, the money cannot come to me, and it cannot be deposited into the other account either since it belongs to someone else. They have been dragging me along for over a month without taking any action to resolve the issue. I have lost confidence in this platform, where I have never had any issues before, and I am considering trading on other exchanges.
On July 23, 2025, I transferred AVAX from another exchange to my Gate.io account, but the funds have still not arrived—even after two full days. I double-checked multiple times to ensure I used the correct network, and all transfer details were accurate. Despite this, my AVAX is missing, and my Gate...
I’m unable to complete withdrawal transactions on Gate.io due to repeated "invalid fund password" errors, even though I’m entering the correct password. To resolve the issue, I’m forced to reset my password, which triggers a 24-hour waiting period. However, the same problem occurs again after resett...
I made an EFT transfer to my personal account on Gate.io, but currently: Give it a shot Confirming ***** May 13, 2024, 12:06:39 AM I'm wondering why the funds haven't arrived in my account yet, even though I've provided all the correct IBAN details and personal information. Can you please assist m...
It’s been two days, and Gate.io still hasn’t processed my withdrawal request. My request is stuck in the verification stage, and customer service is completely useless. All they say is, “Check your ticket, our team will respond,” but I’m left wondering why I can’t access my money. This feels like a ...
I transferred ₺29,000 to my Gate.io account in 2023, but the funds have not been credited. No matter how many tickets I open or how many times I follow up, I have not received any refund or positive response regarding my funds. Despite providing all the necessary documentation, I have not received a...
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