Gate.io exchange has not processed my email change request for 20 days. My email address was closed by Microsoft. I am unable to withdraw funds from Binance and Gate exchanges because email confirmation is required. I contacted customer service for both companies.
Binance resolved the issue in one day, but Gate.io has been stalling me for 20 days. They asked for a video, photo, ID information, details of my recent coin transactions, and deposit history. I answered all their questions, but they keep coming in parts. They ask something, then there's no response. After 3 days, I follow up, and they ask another question, making me wait another 2 days.
The same questions keep being asked. I can log into my account because login does not require email confirmation. I have face recognition, ID verification, phone verification, and Authenticator enabled. However, they refuse to change my email, causing me distress, and they act as if I am making a frivolous email change request.
Gate.io seems to have found a way to seize users' funds. They do whatever they want, and it's impossible to hold them accountable. Unfortunately.
I completed my KYC verification on Gate.io, and the system even shows that it has been approved. Despite this, nothing has changed. I still can’t perform any withdrawal transactions, and my account remains restricted. I’ve been waiting for days, yet there’s been no resolution and no meaningful updat...
About a year ago, I made a withdrawal from Gate.io to Binance. During the process, I did not encounter any error messages or warnings, and I completed every step correctly. However, the transaction has been stuck in “processing” status ever since, and my funds remain frozen. Since that day, neither ...
I transferred TIA coins from my Gate.io account to Binance TR but mistakenly forgot to include the required memo code. I immediately contacted Binance...
The cryptocurrency transfer that I started from Gate.io to Binance has my utmost concern and annoyance, and I am writing to convey my feelings about it. Even after four days of the transfer, the money is still missing from my Binance wallet. My anxiety and financial stability are taking a nosedive b...
As a Gate.io customer, I encountered an issue with withdrawing funds. On April 2, 2024, while making a withdrawal, I mistakenly entered someone else's IBAN information. As a result, the money did not get deposited into my account. Under normal circumstances, the withdrawal should be canceled, and th...
Comments