I lost access to my Gate.io Authenticator code and applied for a reset 11 days ago. Despite submitting all the required documents online promptly, the reset process has still not been completed. This prolonged delay has caused significant inconvenience and financial loss, as I am unable to access my account or make transactions.
I expected Gate.io to resolve this issue efficiently, but the lack of progress is extremely frustrating. I urgently request that my Authenticator code be reset without further delay and that Gate.io improve its support system for such critical issues.
Users should not have to face such long waits for a resolution, especially when providing all necessary documentation on time. Please address this matter immediately.
My Gate.io Authenticator password was deleted, and I’ve been trying to reset or cancel it multiple times without success. Despite my repeated attempts to contact support, they haven’t responded or offered any meaningful assistance. Instead of resolving the issue, they ask irrelevant questions and f...
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My Gate.io account (UID: 13413839) is currently inaccessible because I accidentally deleted the Google Authenticator app linked to it. Since then, I have submitted multiple requests to disable or reset the Authenticator, but my requests have not been processed. As a result, I am unable to withdraw m...
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