Your account statement has not been issued. You are in the current spending period. After you spend, they campaign within days and lose your rights by not including you in the campaign. I have repeatedly reported to them in writing and verbally. But stubbornly, unlike other banks, they take a strange approach by saying that if you spend in the date range I have mentioned, you will participate. I also say that if the extrem was not cut off during the statement period in which the campaign was held, my right to participate will arise. It ends during the period, the extrem is cut, my spending period ends, I accept it. But this application is to keep the customer from his right for arbitrary reasons. I used the credit card of all the big banks and I use many of them simultaneously. Such an arbitrary application does not exist in others.
Dear Garanti BBVA Officials, I participated in one of the campaigns organized by your bank and although I fully fulfilled the campaign conditions, I could not benefit from the promised reward/discount. Although I have contacted your customer services regarding the issue many times, no clear solution...
I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I par...
I possess four credit cards issued by Garanti Bank. Despite being assured that no fees would be incurred, fees were ultimately applied. After receiving a Bonus as part of a campaign, I noticed that fees were charged to my account. When I asked about the reason behind this, I was informed that the Bo...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
We made an educational payment with my spouse's Garanti Bank credit card, taking advantage of the campaign offering 6 installments at the cash price. We also saw in the app that we benefited from the campaign. However, 2-3 days later, the statement arrived, and the entire balance was shown as a sing...
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