I possess four credit cards issued by Garanti Bank. Despite being assured that no fees would be incurred, fees were ultimately applied. After receiving a Bonus as part of a campaign, I noticed that fees were charged to my account. When I asked about the reason behind this, I was informed that the Bonus was provided under the assumption that fees would be imposed in the future. However, I had initially considered closing the card but ultimately decided against it because I already had 4 other cards. According to your statement, I did not close the card, yet I am now being charged both the fee and the Bonus. I have decided to cancel all of my cards and submit a complaint to the consumer committee. Cease manipulating the trust of others.
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and ot...
As a Garanti BBVA customer, I do not actively use my credit card. While I have never had any issues with the statement payments of my other credit cards, a ₺1,360 annual card fee was charged to the statement of my Garanti Bonus Business credit card ending in 1011, dated 19/02/2025. I request the ca...
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