Freecash Locked My Account and Denied My Appeal
My Freecash account has just been suspended and when I try to log in I only see the “Account Suspended – Your account has been suspended – Contact Support” screen. The stated reason is “violation of terms & service”, but I believe this decision was made due to an identification error rather than any intentional rule breaking on my side. At the moment my account holds a balance of 35.81 USD, which I can no longer access because of the suspension. I contacted Freecash support about this situation and the only reply I received was the same general explanation that my account allegedly violated the terms of service, without any clear detail or concrete example of what I supposedly did wrong. I request that my account be fully reviewed and that the identification error be corrected, my account reactivated and my access to the platform restored. If for any reason reactivation is not possible, I ask that at least my full balance of 35.81 USD be paid out to me. I kindly expect a clear and detailed explanation and a fair resolution as soon as possible.
