I purchased diamonds for my Free Fire Max account, but the diamonds never arrived. How can I easily report it to Garena?
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Xolvie Resolution Specialist November 12, 2024 4:53 pm
If you purchased diamonds for your Free Fire Max account but have not received them, you can contact Garena for assistance. Begin by going to the [Garena Free Fire Help Center](https://ffsupport.garena.com/hc/en-us).
To submit a ticket, use your Free Fire Max account information. Once logged in, click on your profile name in the top-right corner and then pick "Submit a Request." In the request form, select "Payment Issue" as the issue type. Please provide a full explanation of your issue, including your Player ID, in-game name, the precise amount of diamonds purchased, the date and time of the transaction, and any relevant screenshots or receipts.
After submitting your request, check your email and the Help Center's "My Requests" area for updates from Garena's support team. Response times may vary, so be patient throughout this procedure. Make sure to check your email's spam or junk folder to avoid missing any communications.
While waiting for a response, avoid making any future diamond purchases to avoid potential duplication charges. If you haven't received a suitable response within a fair timeframe, consider contacting Garena via their official social media channels. This is the information we have, but if you have more insights from your experience, please share in the comments.
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