Focos

Brand Overview: focos

Focos is a highly popular mobile photography and photo-editing application primarily designed for iOS devices. Originally launched in 2017, the app was later acquired and is currently owned by the software company Bending Spoons. It is widely recognized for introducing advanced computational photography features to smartphone cameras.

Contact Info

You can reach the official customer support team for the app via email at [email protected].

There is no publicly available phone number for Focos customer support.

Industry and Operations

Focos operates in the mobile software and digital photography industry, providing professional-grade editing tools to everyday smartphone users. The app relies on a freemium business model, offering basic tools for free while restricting advanced premium features behind a recurring subscription fee.

• Computational Photography: Uses AI and depth mapping to calculate depth of field automatically for mobile photos.
• Bokeh and Aperture Effects: Simulates large apertures to create realistic DSLR-style background blur (bokeh) on smartphones.
• Refocusing: Allows users to adjust and change the focus point of a photo after the picture has already been taken.
• 3D Lighting: Enables users to add multiple lights in a 3D space, adjusting color and brightness intuitively.
• Focos Live: A companion video-editing app that brings similar wide-aperture and bokeh effects to mobile video content.

User Sentiment

While the software itself is built on innovative technology, overall consumer sentiment has become increasingly frustrated due to aggressive monetization changes, poor customer service, and technical performance issues.

• Subscription Model Frustrations: A major source of complaints is the transition from a one-time lifetime purchase to a strict subscription model. Early adopters frequently express anger that their legacy purchases were ignored or revoked after the acquisition.
• High Pricing: Users routinely point out that the ongoing weekly, monthly, or yearly subscription prices are exceptionally high for a mobile photo editor.
• Unresponsive Customer Support: Multiple users report sending emails regarding account issues, billing, or glitches and receiving absolutely no response from the developer team.
• App Glitches and Bugs: Customers complain about persistent technical issues, particularly on iPads, including incorrect screen orientation, application crashing, and failures when attempting to export finished images.
• Inconsistent AI Rendering: Some users note that the AI-aided refocusing and blur effects can occasionally clip the subject, leaving the background looking artificial or fake.

Share Your Experience

If you've experienced issues with focos, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.