I got charged by FluentU after the free trial, what steps can fix this?

If FluentU charged you after the free trial,

Here’s exactly what to do:

Verify your charge first;

• Check:
– Trial end date vs charge date
– Receipt email
– Plan type (monthly/yearly)

This confirms whether it was an automatic renewal.

Cancel your subscription immediately;

• Log into FluentU → account settings → cancel plan
• Or cancel via:
– App Store / Google Play
– PayPal

This prevents future charges.

Use the refund window (very important);

• FluentU offers a 20-day money-back guarantee
• You must request within 20 days of being charged

Act fast—this is your best chance.

Contact FluentU support;

• Email: [email protected]

• Clearly write:
– “I was charged after the free trial ended and want a refund”
• Include:
– Receipt screenshot
– Account email

Keep it short and direct.

If they don’t respond or refuse;

• Request refund via:
– Apple / Google (if subscribed there)
• Or contact your bank → chargeback
– Reason: “Unintended subscription after trial”

If still unresolved;

Escalate by submitting a complaint on Xolvie.