On January 19, 2025, we accidentally left our bag on FlixBus 902, which departed from Budapest to Vienna at 13:05. Our PNR number is 3218006533. The bag contains valuable belongings and our passports, making this an urgent situation.
Despite providing all necessary details, we have been unable to reach anyone for assistance. The only option is to fill out a form on the website, with no indication of when or if we will receive a response. There is no lost and found office or direct contact for immediate help. This is completely unacceptable! We are in desperate need of a fast resolution, yet FlixBus provides no proper support. We demand urgent assistance to locate our lost bag!
Hello, this complaint is about the FlixBus company, in partnership with Kamil Koc. During my journey from Budapest to Warsaw with FlixBus, my luggage was stolen. The bus staff did not provide any documentation, thus refusing to take responsibility for my luggage. When I arrived in Warsaw, I was told...
On September 8, 2025, my FlixBus journey on the Prague–Munich route was delayed by approximately three hours. During the trip, I had no way to contact anyone or receive updates, so I later reported the issue to FlixBus via email. However, I was told that such a delay was considered “normal,” which I...
Me and my sister, took a flixbus on 09.04.2024 at 01.00 from Aachen to Paris. We arrived Paris around 7.30 and our luggage was lost. We couldn’t hear after that, nobody helped us. I want that company to recover my losses. The luggage has items worth around 2000 Euros which is a huge amount of money ...
On August 26, 2024, I flew from Amsterdam to Ankara with SunExpress Airlines on the 15:55 flight, but my luggage didn’t arrive. Out of 200 passengers, only 10 bags showed up on the carousel, and the rest were left behind in Amsterdam, according to the airline staff. We filled out forms amidst the c...
I forgot my bag on the bus that departed from Amsterdam at 08:10 PM on 12.06.2025 and arrived in Brussels at 11:30 PM. I have my passport, money, cards and ID in it. I am calling but it is always busy. I will return to my country in the morning on 14.06.2025. I need my passport very urgently. Can yo...
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