I recently traveled on a FlixBus trip, as shown in the attached image, and it was a deeply disappointing experience compared to my previous journeys. None of the advertised amenities worked—no functional power outlets, Wi-Fi, or seatback TVs. These features were part of the service I expected, yet they failed completely.
Additionally, I’ve noticed a decline in the quality of on-board offerings over time. Even the complimentary snacks and beverages were subpar. FlixBus promotes itself with glowing satisfaction surveys, but my experience tells a very different story.
This level of service does not justify choosing FlixBus again. I urge the company to address these issues immediately to ensure a better experience for future passengers.
On August 20, 2024, I traveled with FlixBus from Dresden to Berlin, and it was one of the worst experiences I've ever had on a bus, even compared to standards in other countries. The bus was incredibly dirty, with trash bags placed near seats on both levels. The restroom on the lower level had a hor...
Dear Kamil Koç/Flixbus Customer Service, I recently purchased a ticket under your brand names for a Sarajevo-Belgrade trip, trusting the reputations of Kamil Koç and Flixbus as reliable travel providers. Unfortunately, the journey was marred by numerous safety and ethical issues, causing me signifi...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...
my experience has been nothing short of regrettable, the lack of both service and individuals willing to address issues makes it worse than worse.... There seems to be no avenue to resolve the recurring problems I am facing with the television, and each time I seek assistance, receive responses alon...
Comments