My father recently discovered that a FitMe service subscription had been opened on his Turkcell line without his permission or approval. This subscription has been active since November, resulting in charges for five consecutive months. He only became aware of it on March 8, 2025, after receiving a message stating that ₺229 had been added to his bill for FitMe.
Upon realizing the issue, he immediately contacted Turkcell’s customer service and had the subscription canceled. However, the fact remains that these charges were applied without consent, and the service was never used. It is unacceptable for a telecom provider to allow third-party subscriptions to be added without explicit customer authorization.
We demand a full refund of all unauthorized FitMe charges from November until cancellation, as well as a clear explanation of how this subscription was activated without consent. If this matter is not resolved promptly, complaints will be filed with CİMER, the Consumer Rights Authority, and other relevant regulatory bodies. Turkcell must protect its customers from such unauthorized billing practices.
I recently discovered that my Turkcell bill included an unauthorized subscription to a service called FitMe, resulting in an extra ₺229 charge. This subscription was apparently made through the Paycell app, but I have no idea how or when I supposedly subscribed. I have never knowingly signed up for ...
Since July 2025, a $5 charge has been added to my postpaid Turkcell bill every month for a subscription to a service called “Fitme”, which I never authorized or subscribed to. I only discovered this issue after reviewing my phone bill, where the charge appeared under my Turkcell line number 0530****...
I have been a Turkcell customer for years, but for several months now, my bill has included charges for something called “FitMe”—a service I never knowingly subscribed to and do not even understand. I first noticed it when reviewing my statement, called Turkcell immediately, and requested the cancel...
On September 9, 2025, a ₺229 ($7) charge was added to my Turkcell phone bill through a service called FitMe, without my knowledge or consent. Even though the “charge to my bill” feature was disabled, the payment was still processed — and I never approved or confirmed any such transaction. I contact...
While browsing a job search website called “İşin Olsa,” a sudden pop-up notification appeared on my screen, covering the entire site. It asked me to enter my phone number for verification. Almost immediately after doing so, I received a message from Turkcell stating that ₺229 had been added to my ph...
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