Unable To Cancel FamRadar Subscription Since 1/16/2026!

I have been using the FamRadar service, billed directly to my credit card through my account under the email address janetw***[email protected]. On January 16, 2026, I started trying to cancel my FamRadar subscription through the app, but the cancellation does not go through and the subscription is still active. Despite my repeated attempts in the app, the system will not allow me to cancel. Even though I have tried to cancel since January 16, 2026, FamRadar continues to charge my credit card every billing period. I have also tried to reach FamRadar customer support about this issue but I have not received any response. I request that my FamRadar subscription be cancelled immediately and that all amounts charged to my credit card since January 16, 2026 be fully refunded. I ask for this issue to be resolved as soon as possible and for written confirmation once the cancellation and refund have been completed.