Made Wrong Payment

16

I am writing regarding a wrong UPI payment made through FamPay. About 2 hours ago, I accidentally sent ₹1900 to the UPI ID 8824596**-3@mbkns instead of the intended recipient. The payment went through successfully, as shown in the attached screenshot from the FamPay app, with transaction date 07 August 2026 and UTR number 621916257981, and the status appears as “Money paid successfully.” After noticing the mistake, I immediately contacted FamPay / the bank for help. I was told that I should contact NPCI and get in touch with them regarding this transaction. However, in the app and on the available options, I am not able to find any clear way or option to contact NPCI as advised, so I am currently stuck and unable to proceed. I request that this issue be reviewed urgently, the wrong UPI transaction be checked using the given UTR number, and guidance or support be provided to either reverse the payment or help me recover the ₹1900 sent to the wrong account. I expect clear instructions and active assistance from FamPay in resolving this situation as soon as possible.

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