FamPay Selfie Verification Fails for a Month, Blocking Account Activation

I have been facing a problem with selfie verification on the FamPay app for about one month. Every time I complete the selfie step, the app shows the message “Your selfie verification failed” and the verification does not move forward, so my account cannot be fully activated. Because of this failed selfie verification, I am not able to use the full services of FamPay. I have tried to wait and retry, but the problem continues in the same way. I also reached out to FamPay support, but I have not received any reply or solution until now. I request that my selfie verification and KYC be checked properly, my account be verified, and full services be enabled on my FamPay account as soon as possible, or that I be clearly informed what I need to do to complete the verification.