FamPay Blocked My Card a Year Ago and Customer Support Refuses to Help

I am writing to raise a complaint directly against FamPay regarding my blocked FamPay card and the problems I am facing in accessing my account. My FamPay card was suddenly blocked about one year ago. Since then I have not been able to use the card at all. Earlier, when I could open the app, I saw a message that my Aadhaar verification failed and that I had exhausted all verification attempts. Now, the FamPay app itself is not opening properly, so I cannot even access my account or try any verification again. During this whole period I have not received any proper response or solution from FamPay, and my issue has been left unresolved for a very long time without clear support. I request that FamPay manually review my Aadhaar verification, help me regain access to the app and my account, and unblock my FamPay card so that I can use it again. I also request a clear explanation of why the verification failed, why my attempts were exhausted, why the app is not opening for my account, and why there has been no effective support from the company for such a long time.