FamPay Autopay Debited but Amazon Prime Subscription Not Received

I am using FamPay with the ID 7889897***@fam. On 15 August 2026, an amount of ₹299 was debited from my FamPay account for an Autopay transaction shown as “Apple Media Services.” This payment was meant for an Amazon Prime subscription, but I did not receive the subscription or any benefit in return. Since the money has been taken from my FamPay account and the service has not been provided, I request that FamPay investigate this failed subscription transaction and clarify where the payment was routed. I am ready to share all screenshots and proofs of the debit and the transaction details if needed. I kindly ask that the debited amount of ₹299 be refunded to my FamPay account as soon as possible, as I have not received the Amazon Prime subscription for which this payment was made.