FamPay UPI Payment Succeeded But My Recharge Never Arrived, Request Refund

I am using the FamPay service and faced an issue with a UPI payment from my FamPay wallet. On 07/07/2026 at around 10:34, an amount of ₹200 was deducted from my FamPay wallet for a recharge, but the recharge was not received and no benefit was provided in return for this payment. I am attaching a screenshot from my FamX wallet, where the ₹200 payment and the additional platform fee are clearly visible as successful. Despite this, there was no corresponding recharge on my number, so my money has been debited without the service being provided. I request that this issue be checked urgently and that the deducted amount of ₹200, along with any applicable charges, be refunded to my FamPay wallet or that the recharge be correctly processed as soon as possible. I also request a clear explanation of why this failure happened even though the transaction is shown as successful.