On September 6, 2025, a purchase was made on the FaceApp application through the App Store by my younger sibling without my knowledge or consent. During the subscription process, it was clearly stated that the fee would be billed as ₺18 per month over a 12-month period. However, when I reviewed my bill today, I was shocked to see that my Turkcell mobile line was charged ₺1000 in a single payment upfront.
I have not used this application, nor did I authorize such a high payment. Paying such a large amount for a service I never intended to purchase is unacceptable. The order number for this transaction is MT1D9912Y0.
So far, I have not yet submitted any cancellation or refund request. I am formally requesting that this subscription be canceled immediately and that the ₺1000 payment be refunded to my account without delay. Customers should not be misled by unclear billing practices or charged in full when the advertisement clearly indicates monthly installments.
Hello. On February 26, 2025, I downloaded the FaceApp application and activated the 7-day free trial. I only used it for a few hours on the first day, then immediately canceled the subscription the very same day. Despite this, I was charged ₺1000 for a 12-month premium subscription. I contacted cus...
On the night of October 6, 2025, I purchased an annual FaceApp Premium subscription through my iPhone (iOS) device. I bought it just to try the app, and I immediately canceled the subscription—both through the App Store and directly within the app. Despite this, a charge of ₺1,000 was billed to my T...
I downloaded the FaceApp application and signed in, but I never used the app beyond that point. Without any confirmation or clear authorization, the app automatically started a yearly subscription and charged me ₺1000. I never approved this transaction, and I was not even notified before the charge ...
On February 24, 2025, I downloaded the FaceApp application and started the 7-day free trial. I used the app for just a few hours on the first day and immediately canceled my subscription. However, I was later charged ₺1000 for a 12-month subscription on my Turkcell bill. I contacted Turkcell custom...
FaceApp offered a one-week free trial, and I accepted thinking I could evaluate the app risk-free. But to my shock, once the trial period ended, they automatically charged ₺1000 from my account for a 12-month subscription—without my explicit permission or any confirmation request. I never authorized...
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