EXMO Account Inaccessible and Funds Cannot Be Withdrawn

I am submitting a complaint regarding the EXMO platform. I cannot access my EXMO account and therefore cannot withdraw my own funds. I have contacted EXMO support many times but have not received a proper solution or clear explanation. I have three support tickets with EXMO: #267653, #268018 and #268108. None of these have resulted in a normal response or a resolution of my problem. I am ready to complete KYC verification and provide my passport, selfie and any other required documents in order to confirm my identity and restore access. I request that EXMO provide an official response to my case, restore my access to the account and allow me to withdraw my funds as soon as possible. My name is Amrullo M***.