Evri tracking stopped updating, how can I get an update?

First check the tracking page with your 16-digit tracking number and confirm the estimated delivery date.

Evri says tracking can take several days to update depending on where the parcel is in its journey.

If there has been no update after the estimated delivery date, contact Evri through its 24/7 online chat and provide your tracking number; Evri can create an enquiry for its customer-service team to investigate.

If you are the recipient, Evri also recommends contacting the sender or retailer, who can investigate the parcel with Evri.

This is the information we have, but if you have more insights from your experience, please share in the comments.