My Ticket Refund Was Not Sent to Enwallet as Promised by Enuygun.com

Buying a plane ticket from Enuygun.com is a regret. I had been buying my own and the company's plane tickets from enuygun.com for a while. They offered me a corporate membership. I accepted. But in the end, I experienced the regret that I will summarize below. Their refund process is really problematic, they definitely do not keep their promise of refund. As you can see on Xolvie website, there are a lot of complaints about their companies. I regret it, I do not recommend it to you. At least it would be more logical to buy your tickets from the companies' own websites. I bought a plane ticket from Istanbul to Ankara on May 26, 2025. I immediately canceled the ticket the same day and accepted that the refund amount would be made to Enwallet, not to the credit card I used to make the purchase. The reason I did this was to avoid involving a bank for the refund fee and to ensure that the refund transactions were resolved quickly. However, it did not work out as I thought. I called customer service for a refund. They told me that the refund would normally be deposited to ENCüzdan in 1 hour. When I checked 1 hour later, the amount had not been deposited. I called again and they said there was a mistake. They promised that he would go to bed in 1 hour. When I called 1.5 hours later, they said that they had spoken to accounting and that the refund would be deposited immediately. When I called again 2 hours later, they were also surprised and said it would be deposited within 10 days. If you choose the option to deposit the refund to your bank when getting the refund, your refund can take about 10 days. This is usually due to the bank. But there is no bank in between. You will deposit it from your own account to my wallet. Why is this process taking so long? No one can give me any information about this. I was going to buy another ticket. Since they kept me waiting, the ticket price also increased. I wish I had bought it from another site. I will never visit this site again. I will buy my ticket. They will have the wallet. A person can get angry if they call customer service 20 times and are told to wait 1 hour each time. Please do not do what I did and if you have read this far, avoid this site.