Enpara Credit Card Restriction Remains After Full Debt Payment

I am an Enpara credit card customer. Within the scope of a previously agreed restructuring on my credit card, I fully paid the entire debt on 05/10/2026, before its due date and without any missing amount. Despite this, I see that the restriction on my credit card is still not removed and I cannot use my card as expected. Although I have fulfilled all of my payment obligations in full and on time, the continuation of the card usage restriction puts me in a difficult position. I kindly request that, taking into account that the restructuring debt has been closed early and completely, my account and credit card be reevaluated, the restriction on my card be lifted, and that I receive a clear written explanation of the reason for the current block on my card. As a customer who has fulfilled all obligations, I also request that the situation be urgently reviewed by the relevant department due to the fact that I have not been informed about the grounds and duration of the restriction. I ask that my request for removal of the restriction be concluded positively and that I be informed as soon as possible.