Skyscanner Car Rental Charged Hidden Fees and Refused My Refund

I made a car rental reservation in Kayseri through Skyscanner for April 5, 2026, and paid $316 upfront for the booking. My reservation number is B22055646. When I arrived to pick up the vehicle, I was charged an additional $63 fee that had never been disclosed anywhere during the reservation process. Because of this unexpected extra charge, I had to cancel my rental and could not use the service. The amounts were converted using the current TRY/USD exchange rate and rounded to the nearest whole dollar.

After this issue occurred, I contacted both Skyscanner and the car rental company multiple times. However, I encountered an attitude where both parties avoided responsibility as if they were not involved in providing the rental service. When I requested a refund, they refused and claimed that my Findeks credit score was the reason why no refund could be issued. As a result, I have completely lost the $316 I paid for a reservation that I never used.

I do not accept being charged an undisclosed additional fee after making a prepaid reservation and then having my refund request rejected with excuses. Since I paid in advance and never received the rental service, I demand a full and immediate refund of the $316 I paid for this reservation.