When booking through Economy Bookings, one price was shown, but upon arrival I was asked to pay extra. How can I get a refund for the overcharged amount?

How to get a refund for the overpayment — a practical step-by-step guide:

If the price was confirmed at the time of booking and fixed in the voucher or booking confirmation, demanding additional payment on site is a breach of the booking terms.

Extra charges are acceptable only if they were clearly disclosed in advance and you explicitly agreed to them.

In practice, extra payments are most often requested under the pretext of:
– mandatory insurance
– local fees
– “changed rental conditions”

If these amounts were not clearly stated during booking, you have the right to request a refund of the overcharged amount.

What you should do:
– keep the booking confirmation showing the agreed price
– keep receipts or invoices for any extra charges paid
– record what exactly the additional payment was requested for
– submit a written claim through the booking service

In Russia and for international bookings, the rule applies that the price confirmed at the time of booking is binding.

A complaint on Xolvie helps document forced extra charges, secure a refund, and warn other Economy Bookings users about such practices.