EconomyBookings Refused My Refund After U-Save Denied My Rental Car

I rented a vehicle from U-Save through the EconomyBookings website for pickup at Istanbul Sabiha Gökçen Airport on June 2, 2026, under reservation number B61274090. I completed the reservation process, and $407 was charged to my credit card. I arrived at the U-Save office at the airport earlier than the scheduled pickup time to collect the vehicle. The amount was converted using the current TRY/USD exchange rate and rounded to the nearest whole dollar.

When I arrived at the office, the U-Save employee told me that they could not provide the vehicle because of my Findeks credit score. All of my information was complete, and my credit card limit was more than sufficient. Despite this, they refused to give me the vehicle, and I was only informed about this requirement when I physically arrived at the office on the pickup date.

After that, I contacted both U-Save representatives and EconomyBookings customer service. U-Save stated that they could not assist me because I had rented the vehicle through a different website. EconomyBookings, on the other hand, has been making excuses through email, questioning whether I arrived on time and whether my credit card limit was sufficient. However, I was at the office before the scheduled time, and my credit limit was adequate.

I never used the vehicle and never received the service I paid for. Therefore, I demand an immediate and unconditional refund of the full $407 charged to my credit card.