Economy Bookings Refused My Refund After U-Save Denied My Car Rental

On May 12, 2026, I made a car rental reservation through Economy Bookings, which I accessed via the Skyscanner homepage, for a vehicle from the U-Save Sabiha Gökçen office. My reservation number is B32786148, and I paid the full amount of $518 upfront by credit card for the vehicle pickup scheduled on May 19, 2026. The amount was converted using the current TRY/USD exchange rate and rounded to the nearest whole dollar.

Before and after making the reservation, I was never informed by phone or in writing about any requirements related to my Findeks credit score. However, when I arrived at the U-Save Sabiha Gökçen office on the pickup date, they refused to provide the vehicle, using my Findeks score as the reason. Although they had already collected the payment in advance, I was unable to receive the service I paid for. Since Economy Bookings does not have a local agency in Turkey, I also had no direct representative to contact in person.

Despite contacting Economy Bookings by email and communicating directly with U-Save, my issue has still not been resolved and I have not received a refund. I request a full refund of the $518 I paid for this reservation, which I prepaid but was never able to use, without any deductions.