As a writer, my book has been copied by someone in Germany and listed for sale on eBay. Upon entering eBay's site, there's no system for contacting them directly. The live help robot states that as a new member, I can't contact them for 90 days. After struggling for about 45 minutes, I finally obtained an email address. However, when filling out the form, there wasn't an option that accurately described my issue. I had to write a lengthy explanation trying to convey the situation.
Upon receiving a second email, they mentioned that I left the company name blank on the form. I'm an author, not a company. Someone has unauthorizedly listed my book on your site, either selling it or selling pirated copies. They claimed to understand the situation and instructed me to fill out the form again, this time selecting option 2.1. Throughout this process, I received six more emails, each time having to explain the situation again. When I mentioned resorting to legal action, they said they would remove the book and advised me to select only option 4.2. However, I received seven more emails, each time stating that the form was incorrect and that I should actually select option 2. Some individuals are putting pirated copies on sites for sale, harming both me and authorized bookstores. The same issue was resolved on two other sites within two days of my complaint. However, eBay still insists on me filling out the same form, asking me to "select your issue from the list."
About two months ago, I purchased a product from eBay, but it was held at customs, and I was given no option other than returning it. I agreed to return the product, but the seller refused to accept it, even though I offered to cover all additional costs. I then contacted eBay Customer Service, and...
I bought an item from eBay, but unfortunately, it got stuck in customs. Because I work full-time, I couldn’t go to the customs office in person to collect it. As a result, the item was returned. I tried to re-ship it using the return label eBay provided, but I couldn't because the item was already o...
I'm contacting you to express my frustration regarding a recent purchase I made on eBay. Regrettably, it appears that I am unable to contact the seller whatsoever. I've been trying to reach out to them, but unfortunately, I haven't had any luck. It's really frustrating and I'm not sure what steps to...
I recently faced a situation that left me bewildered. My first account, active for five months with successful sales, was abruptly suspended without any specific reason. Despite my willingness to address any concerns, they shut my account down without a single question, providing a generic message t...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
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