Dyson V10 Extra  Wireless Rechargeable Vacuum Chronic Trigger Problem

December 11, 2023 1:11 AM70

While we have just purchased the Dyson v10 extra model wireless rechargeable vacuum cleaner, we, like many Dyson users, experienced the chronic trigger problem. Frankly, for such an expensive vacuum cleaner, there was a great disappointment and distrust of the brand. The product went to service. We want a permanent solution to be found urgently and not to reoccur again, and we believe that this problem will not be experienced again.

Hüsnü
December 11, 2023 1:20 AM

When I reviewed other complaints about the chronic issue of the V10 trigger not working, it was mentioned by users that the same chronic problem persisted in the new product even after it was replaced. I do not want to experience the same issue repeatedly in a short period. Moreover, the warranty for this product will eventually expire. We should not be left to deal with this chronic problem after the warranty period ends. I would like the product to be exchanged for a lower or higher model that does not have this chronic problem, with the condition of paying or receiving the price difference.

December 13, 2023 2:07 PM (2 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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