Dyson Airstrait Replacement Received is Scratched and Defective

Dyson Airstrait Replacement Received is Scratched and Defective
Dyson Airstrait Replacement Received is Scratched and Defective
Dyson Airstrait Replacement Received is Scratched and Defective
Dyson Airstrait Replacement Received is Scratched and Defective
+3
September 26, 2025 8:36 PM23

I purchased the Dyson Airstrait Ceramic Pink from Teknosa in Cevahir AVM, Şişli, Istanbul. Cosmetically, the first product had a small bubble on the outside, and Teknosa supported a replacement. However, the product I received today has scratches, peeling, and bubbles in many areas. This situation makes me feel like I am being given refurbished or defective items instead of a proper new product. Not only was my problem not resolved, but I was also sent a worse-looking product. I request that the necessary action be taken and expect a response.

October 3, 2025 12:23 PM (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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