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Consistent Problems and Subpar Support with the Dyson 12 Vacuum

Consistent Problems and Subpar Support with the Dyson 12 Vacuum
Consistent Problems and Subpar Support with the Dyson 12 Vacuum
Consistent Problems and Subpar Support with the Dyson 12 Vacuum
Yılmaz
Dyson
July 19, 2024 1:30 PM130

I purchased a Dyson 12 upright vacuum a year ago to make my life easier, but I have been experiencing the same problem every 3-4 months. If the problem could not be fixed, I always requested a replacement. The second time I had a problem with the same part, I sent it back in, and they said they had fixed it. However, when it was returned, the device had been dropped or damaged, with bent and broken threads where the attachment fit. All I'm doing is dealing with problems rather than having a pleasant experience.

Dyson
July 24, 2024 10:39 AM (4 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Yılmaz
July 26, 2024 3:41 PM

Neither was our request fulfilled nor did anyone call. It's a shame.

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