I entered the wrong DuitNow ID, what should I do now?

If you sent money to the wrong DuitNow ID, contact your bank immediately and provide the transaction reference number, payment amount, date, time, and the incorrect DuitNow ID you entered.

Banks generally cannot reverse a completed transfer without the recipient's cooperation, but reporting the mistake as soon as possible gives them the best chance to assist.

If the payment has already been credited, ask your bank to contact the recipient's bank and request the return of the funds.

Keep all payment records and any communication with the bank, and follow up regularly until you receive a final update on the recovery process.

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.