DuitNow delayed my refund, how can I speed up the process?

Start by checking the refund status with the bank or e-wallet that handled your DuitNow transaction, as refunds are usually processed by the receiving financial institution rather than the DuitNow service itself.

Keep your transaction reference number, payment receipt, and any merchant confirmation ready so support teams can trace the payment more quickly.

If the refund has exceeded the merchant's stated processing time, contact both the merchant and your bank with the same transaction details and request an update on the refund investigation.

If neither party provides a resolution within the expected timeframe, ask your bank to formally investigate the delayed refund and provide a written status update on the case.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.