I'm Demanding DLS Refund My Lost Currency After Months of Unfair Losses

I've been experiencing a serious problem in the DLS game I've been playing for a long time on my Android phone, particularly in the events section. For over about 6 months now, we've been paying in-game currency to enter events, but the system seems to unfairly make us lose every time, and our in-game currency keeps getting depleted. I believe this situation is robbing players of their effort and their due.
Throughout this process, I've sent in-game complaints many times and explained the situation repeatedly, but I've received no response whatsoever from the developer, and the problem hasn't been fixed either. Because of both this ongoing unfairness and the lack of any response, my trust in the game has been completely shaken.
My only request from the game now is that the in-game currency I've lost in my account be refunded to me. My game account: User ID: 540548268. I kindly ask that the problem I've experienced be resolved and that the part of this event system working against players be fixed.