Vsc Dental Clinic Used the Wrong Implant Brand Without Consent

Under the treatment agreement I signed with Vsc Dental Clinic in Istanbul on March 10, 2026, I was promised that the clinic would use an implant brand suitable for my life abroad. Based on this agreement, a treatment plan was established between the clinic and me, and I paid £4,240 for the treatment. However, without my knowledge or consent, the clinic used a local implant brand instead of the brand we had agreed upon in the treatment plan.

Because the local implant brand that was used is not a widely recognized or commonly available brand in the United Kingdom, dentists in the country where I currently live have told me that they cannot safely monitor, service, or complete treatment involving these implants. As a result, my treatment has effectively been left incomplete, leaving me with a serious situation that is affecting both my daily life and my health. In order to safely correct the treatment here, remove the existing components, and undergo reconstruction, I am now facing an additional cost of approximately £30,000.

I informed the clinic about this situation in writing and clearly explained that the implant brand cannot be properly serviced abroad and that the treatment plan is not safe or practical for my circumstances. However, instead of offering a solution, the clinic has completely stopped communicating with me through WhatsApp and other communication channels. They have effectively abandoned my treatment midway and left me without any meaningful support as a patient. Due to the serious harm and inconvenience I have experienced as a patient, Google removed a promotional video describing the clinic's situation under reference 2XMFLWFY6ICXJ7SBEJ5HRJM2JQ. In addition, my official complaint to the Turkish Ministry of Health, reference number 1543091, has been formally processed.

I am requesting a full refund of the £4,240 I paid to Vsc Dental Clinic because the clinic failed to comply with our agreement, used a different implant brand without my knowledge or consent, and abandoned my treatment while completely cutting off communication. Furthermore, given the health risks and substantial corrective costs resulting from the incorrect implant selection and the incomplete treatment, I expect the clinic to take responsibility and provide the necessary medical support to ensure that my teeth can be safely restored in the United Kingdom.

I request that my complaint concerning patient/treatment record number Gıb2026000001424 be investigated urgently and that an appropriate resolution be provided without further delay.