Deliveroo support isn’t answering my complaint, how can I escalate it?

If Deliveroo support isn’t answering your complaint, try resubmitting it through the in-app Order Help or the Deliveroo Help Centre Contact Us page to ensure your issue is logged correctly against your order.

You can also email [email protected] or use their support form on the Help Centre for a written record of your request.

For extra visibility, message Deliveroo’s official social media accounts (Facebook, X/Instagram) with your order number and issue; brands often respond faster publicly.

If you still get no reply, consider raising a complaint via Xolvie to seek a resolution.