Xolvie Resolution Specialist December 15, 2025 9:33 am
If Deliveroo support isn’t answering your complaint, try resubmitting it through the in-app Order Help or the Deliveroo Help Centre Contact Us page to ensure your issue is logged correctly against your order.
You can also email [email protected] or use their support form on the Help Centre for a written record of your request.
For extra visibility, message Deliveroo’s official social media accounts (Facebook, X/Instagram) with your order number and issue; brands often respond faster publicly.
If you still get no reply, consider raising a complaint via Xolvie to seek a resolution.
Vote
Related Complaints
Deliveroo Blamed Me for a Missed Delivery and Refused to Refund My Order
Joshua
December 27, 2024 9:38 am
-I ordered from Deliveroo and came away disappointed and hungry. The driver never showed up, but later I got a notice that my food couldn't be delivered since I "didn't answer the door." This is ridiculous; every delivery has to be buzzed in through a clear intercom system and I live in a gated neigh...
Deliveroo Delivered Cold Soggy Food and Gave Me a Poor Refund
Sara
December 26, 2024 12:01 pm
-I ordered dinner through Deliveroo in search of a laid-back evening, but it went horribly. Over an hour passed before the driver showed up; he described casually stopped at a convenience store for his "personal errand." The dinner was absolutely inedible, ice-cold and soggy by the time it got to us....
Deliveroo